Terms and Conditions vw2 –
Platform Usage Guidelines

Vw2 is an online entertainment platform providing Live Casino services, Sports Betting, Slot Games and various other game categories to eligible users. The platform is operated under a valid license and is subject to established regulations.

These Terms and Conditions ("Terms") govern all aspects of your use of the vw2 platform, including account registration, deposits, withdrawal of wins, use of bonuses and promotions, and the responsibilities of both parties. These Terms take full effect upon completion of the registration process or use of any platform feature.

These Terms should be read together with Privacy Policy and the Responsible Gaming which forms part of the entire agreement between you and vw2.

To use vw2 services, you must meet all of the following eligibility requirements:

• At least 18 years of age at the time of registration.
• Is an individual with the legal capacity to enter into binding agreements.
• Not a resident or citizen of any country that prohibits the use of online gambling platforms.
• Is not under adult guardianship or restricted by a court order from conducting financial transactions.

Vw2 reserves the right to request proof of age at any time. Users who fail to provide satisfactory proof within the specified period may face temporary account suspension until verification is complete.

Each user is only permitted to open one (1) account on the vw2 platform. Opening multiple accounts under a single individual is prohibited and may result in all related accounts being suspended without a refund of funds.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as shown on your official identification document (MyKad/passport).
• Exact date of birth for age verification.
• An active and reachable email address.
• A valid Malaysian mobile phone number.
• A valid Malaysian bank account number for withdrawal purposes.

Providing false or misleading information during registration is a serious violation of these Terms. vw2 reserves the right to suspend the account and withhold all funds if identity fraud is detected at any stage.

Vw2 accepts deposits through a variety of secure and supported payment methods for Malaysian users, including FPX bank transfer, DuitNow, Touch 'n Go eWallet and GrabPay. All deposit methods accept real-time transactions.

Important points regarding deposits:

• Minimum deposit is MYR 10 or as per the limit set for the specific payment method.
• All deposited funds must come from a legitimate source in the account holder's name only.
• Vw2 does not accept deposits via third parties — funds must come from a bank account or e-wallet in your own name.
• Any deposit suspected of originating from illegal activity will be frozen and reported to the relevant authorities.
• Vw2 is not responsible for any charges imposed by banks or third-party e-wallet providers.

Funds deposited into a vw2 account are for entertainment purposes only. A vw2 account is not a savings account and will not earn any interest on the balance held.

Vw2 processes withdrawal requests automatically 24 hours a day, 7 days a week. Standard processing time is between 5 to 15 minutes for withdrawals to registered Malaysian bank accounts.

Withdrawal terms and conditions:

• Withdrawals can only be made to a bank account or e-wallet registered under the same vw2 account holder's name.
• KYC verification must be completed before your first withdrawal can be processed.
• Daily withdrawal limits depend on your account tier and VIP status.
• Any active bonus or bonus under wagering requirements cannot be withdrawn until those requirements are met.
• Vw2 reserves the right to request additional verification documents for withdrawals above certain amounts.

If there is a delay in processing your withdrawal beyond the stated timeframe, please contact our customer support team via the in-app live chat.

Vw2 offers various bonuses and promotions from time to time. Each offer is subject to specific terms stated on the respective promotion page. General terms applicable to all promotions are as follows:

• Every bonus with wagering requirements must be fully met before any associated wins can be withdrawn.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• Using multiple accounts to claim the same promotion constitutes fraud and will result in bonus cancellation and account suspension.
• Vw2 reserves the right to cancel any bonus suspected to have been obtained through deceptive means or system abuse.
• Promotional offers are only valid within the stated period and cannot be claimed after the expiry date.

More details on current promotions and their full terms are available on the Promotions.

All games offered on the vw2 platform use certified software from leading game providers. The outcome of every game is determined by a Random Number Generator (RNG) that has been independently verified to ensure fairness.

Users are strictly prohibited from:

• Using automated software, bots, or any tools that provide an unfair advantage in games.
• Manipulating or attempting to exploit bugs or technical vulnerabilities in games.
• Colluding with other players to manipulate game outcomes, particularly in poker games or tournaments.
• Using risk hedging methods intended to unfairly guarantee profits from bonuses.

If there is a dispute regarding a game outcome, users may contact vw2 customer support within 48 hours of the incident. vw2's decision on such matters is final.

Your account security is a shared responsibility. vw2 uses 256-bit encryption and two-factor authentication (2FA) to protect all accounts. However, you must also take precautions on your end:

• Use a strong and unique password — at least 8 characters combining uppercase letters, lowercase letters, numbers, and symbols.
• Do not share your account password with anyone, including family members.
• Enable two-factor authentication (2FA) via your account security settings.
• Log out of your account after each session, especially when using a shared device.
• Report to vw2 immediately if you suspect your account has been accessed without authorization.

Vw2 is committed to promoting responsible gaming practices. We believe that a healthy gaming experience starts with players making informed decisions and playing within their means.

The vw2 platform provides the following tools to help users manage their gaming habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Play Break: Take a break from the platform for 24 hours, 7 days, or 30 days based on your preference.
• Self-Exclusion: Request a long-term self-exclusion if needed.
• Play Time Notice: Receive a notification when you have been playing beyond the set time limit.

If you are concerned about your gaming habits or those of someone you care about, please visit the Responsible Gaming for further information and support resources.

Vw2 takes the protection of all users' personal data seriously. All information collected during registration and use of the platform is managed in accordance with Privacy Policy for complete details.

In short, vw2 uses your data to:

• Processing registrations, deposits, withdrawals, and other transactions on the platform.
• Verifying your identity through the required KYC process.
• Sending account-related notifications, promotions, and platform updates.
• Fulfilling legal obligations and requirements of relevant authorities.

Vw2 will not sell or share your personal data to third parties for marketing purposes without your consent. Please read Privacy Policy for complete information on how your data is used and protected.

Users may close their account at any time by contacting customer support. Prior to closure, all eligible balances may be withdrawn in accordance with the applicable withdrawal terms.

Vw2 reserves the right to suspend or terminate a user's account without prior notice if:

• The user violates any provision of these Terms.
• The user engages in fraud, money laundering, or other illegal activities.
• The user operates multiple accounts or claims promotions fraudulently.
• The user provides false information during registration or the KYC process.
• Account inactive for more than 12 consecutive months.

The vw2 platform is provided "as is" and vw2 makes no warranties — express or implied — regarding the availability, accuracy, or suitability of the platform for any particular purpose.

Vw2 is not responsible for:

• Loss or damage arising from service disruptions due to maintenance, technical issues, or circumstances beyond our control.
• Losses resulting from the user's use of an insecure device or internet connection.
• Users' financial returns from gaming activity on the platform.
• Third-party content or services accessible through the platform.

Vw2's maximum liability to any user under any circumstance is limited to the total amount deposited by the user into their vw2 account within the 30 days preceding the claim.

Vw2 reserves the right to modify, add or remove any part of these Terms at any time in accordance with business requirements, legal changes or operational needs.

When the Terms are updated:

• Notice of changes will be sent to your registered email address and/or via in-app notifications.
• The latest version of the Terms will be displayed on this page with a new update date.
• Continued use of the platform after the effective date of any changes will be considered the user's acceptance of the updated Terms.

We encourage you to review this page regularly to stay informed of the latest Terms. If you disagree with any changes made, you may close your account before the effective date of those changes.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the vw2 team is ready to assist:

For more general questions about the platform, you may also refer to the FAQ covering a wide range of topics from deposits and withdrawals to accounts and security.

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms shall first be resolved through voluntary negotiation, and if unsuccessful, through mutually agreed alternative dispute resolution procedures.