Official Documents

Privacy Policy vw2 –
Player Personal Data Protection

Vw2 takes the protection of every user's personal data seriously. This document clearly explains what we collect, how it is used, and the steps we take to keep your information secure at all times.

Updated: 1 January 2026

Commitment Privacy vw2

Six core principles that shape how vw2 manages and protects your personal data.

256-bit Encryption

All personal data and financial transactions are protected by 256-bit SSL/TLS encryption, the same standard used by leading banking institutions.

No Data Sales

Vw2 does not sell, rent or share your personal data with third parties for marketing purposes without your explicit consent.

Full User Control

You have the right to access, correct, or delete your personal data at any time via your account settings or by contacting our support team.

Secure Data Storage

Data is stored on secure servers with strict access controls. Only authorised staff can access user data, and only for the required purpose.

Legal Compliance

All vw2 data management practices comply with applicable data protection laws, including KYC and AML requirements set by the relevant authorities.

Transparent Notification

Any material changes to this Privacy Policy will be communicated to you via email or in-app notification before the changes take effect.

Simple Summary: vw2 collects data necessary to manage your account, process transactions and ensure platform security. We do not sell your data. You may request access, correction or deletion of your data at any time. All data is protected with strong encryption.
1

Introduction

This Privacy Policy explains how vw2 ("we", "Platform") collects, uses, stores, and protects your personal information ("data") when you use our services at vw2.bio.

We understand that privacy is a fundamental right of every user. Your trust is something we do not take lightly. Every data-related decision we make is guided by user interests and safety as the top priority.

By using the vw2 platform, you agree to the practices described in this Privacy Policy. This Policy should be read alongside the Terms and Conditions platform, which forms part of the overall agreement between you and vw2.

2

Personal Data We Collect

Vw2 collects various types of data depending on how you interact with the platform. This is divided into two main categories:

A. Data you provide directly:

  • Full name as per identification document (MyKad / passport)
  • Date of birth for age verification
  • Email address and mobile phone number
  • Current residential address
  • Bank account or e-wallet details for withdrawals
  • KYC documents (copy of MyKad, proof of address) when requested
  • Information you share when contacting customer support

B. Data collected automatically:

  • IP address and general location information
  • Device type, operating system, and web browser used
  • Gaming session records, login dates and times
  • Deposit and withdrawal transaction history
  • Cookie data and website tracking technologies (see Section 6)
Note: vw2 only collects data that is strictly necessary to operate the service. We do not collect sensitive data such as medical information, political views or religious beliefs.

Below is a summary of the data types, purposes of collection, and applicable legal basis:

Data Type Primary Purpose Legal Basis
Identity (name, MyKad) KYC verification, fraud prevention Legal obligation
Contact (email, phone) Account communications, notifications Contract performance
Financial (bank account) Deposit & withdrawal processing Contract performance
Technical (IP, device) Security, fraud prevention Legitimate interest
Usage (sessions, games) Service improvement, personalization Legitimate interest
3

Data Usage Purpose

Vw2 uses your personal data solely for transparent and legitimate purposes. Every use of data has a clear justification:

  • Account Management: Creating, verifying and managing your user account on the vw2 platform.
  • Transaction Processing: Verifying and processing deposits and withdrawal of winnings to your Malaysia bank account.
  • Security & Fraud Prevention: Detecting and preventing unauthorized access, identity fraud and illegal activity on the platform.
  • Legal Compliance: Meeting KYC, AML (Anti-Money Laundering) requirements and reporting obligations to the relevant authorities.
  • Customer Support: Processing and responding to inquiries, complaints and technical support requests.
  • Service Communications: Sending important notifications related to your account, transactions, promotions and platform updates.
  • Platform Improvement: Analyzing usage patterns to improve user experience and the platform's technical performance.
Direct Marketing: vw2 may send you promotional information and exclusive offers based on your gaming activity. You can opt out of marketing communications at any time through the notification settings in your account.
4

Data Sharing with Third Parties

Vw2 does not sell your personal data to any third party. Data sharing only occurs in the following limited situations:

  • Payment Service Providers: Necessary information is shared with payment processors and banks to facilitate deposit and withdrawal transactions.
  • Identity Verification Providers: Identity document data is shared with KYC service providers for verification purposes only.
  • Game Providers: Required game data is shared with game software providers to enable access to their games on the vw2 platform.
  • Statutory Authorities: vw2 will disclose data when required by law, court order or a lawful request from a law enforcement agency.
  • Business Transfer: In the event of a merger, acquisition or asset sale, user data may be transferred to the new party, with prior notice given to users.

All third parties that receive vw2 user data are bound by strict confidentiality agreements and are prohibited from using that data for any purpose other than those specified.

5

Data Security Measures

Vw2 implements a range of technical and organizational security measures to protect your personal data from unauthorized access, loss, alteration or disclosure:

  • Data Encryption: All data transmitted between your device and vw2 servers is protected by 256-bit SSL/TLS encryption. Sensitive data in storage is also encrypted using the latest industry standards.
  • Two-Factor Authentication (2FA): All users can enable 2FA for an additional layer of security during login.
  • 24/7 Monitoring: The vw2 security system continuously monitors for suspicious activity and sends immediate alerts when anomalies are detected.
  • Access Control: Access to user data within the vw2 organisation is restricted to staff with a legitimate business need only, based on the principle of least privilege.
  • Regular Security Testing: The vw2 platform undergoes regular security testing and audits to identify and address any vulnerabilities.
User Responsibilities: While vw2 takes all reasonable steps to protect your data, account security also depends on your own actions. Use a strong password, enable 2FA, and never share your login credentials with anyone.
6

Cookies & Tracking Technologies

Vw2 uses cookies and similar tracking technologies to enhance the user experience and enable certain platform features to function properly.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login verification and session management. These cookies cannot be disabled.
  • Performance Cookies: Collecting information on how users interact with the platform to help us improve performance and stability.
  • Functional Cookies: Saving your preferences such as language, time zone and display settings to personalize your experience.
  • Analytical Cookies: Helping us understand website traffic and usage patterns in aggregate for product development purposes.

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect the functionality of the vw2 platform.

7

Data Retention Period

Vw2 retains your personal data only for as long as necessary for the stated purposes or as required by applicable law.

  • Active Account Data: Retained for as long as your account is active and for a reasonable period thereafter to fulfil legal obligations.
  • Transaction Records: Retained for a minimum of seven (7) years in accordance with applicable financial and tax legislation in Malaysia.
  • KYC Documents: Retained for a minimum of five (5) years after account closure in accordance with AML requirements.
  • Support Communication Logs: Retained for three (3) years for reference and dispute resolution purposes.
  • Inactive Account Data: Accounts inactive for more than 24 months may be archived, but data is still retained for the minimum period required by law.

Upon expiry of the applicable retention period, data will be securely deleted or anonymized in accordance with established procedures.

8

Your Rights as a User

As a vw2 user, you have the following rights regarding your personal data. We are committed to helping you exercise these rights easily and without undue obstacles:

Right of Access

You have the right to request a copy of the personal data we hold about you, including information on how it is used.

Right to Rectification

If your data is inaccurate or incomplete, you have the right to request a correction through your account settings or via customer support.

Right to Erasure

You may request the deletion of your personal data under certain circumstances, subject to legal obligations that prevent deletion.

Right to Restriction of Processing

You may request a restriction on the processing of your data under certain circumstances, such as during a dispute about data accuracy.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format for transfer to another platform if needed.

Right to Object

You may object to data processing for direct marketing purposes or processing based on vw2's legitimate interests under certain circumstances.

How to Exercise Your Rights: To submit any request related to your privacy rights, contact the vw2 data protection team via in-app live chat or email at [email protected]. We will process your request within 30 business days. Some requests may require identity verification first for your security.
9

Children's Privacy

The vw2 platform is intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

If we find that personal data of an underage minor has been collected without proper verification, we will take immediate steps to delete that data and close the relevant account.

Parents & Guardians: If you have reason to believe that your underage child has accessed or registered on the vw2 platform, please contact us immediately so we can take the appropriate action.
10

International Data Transfers

Your personal data may be stored or processed on servers located outside Malaysia in certain circumstances, for example when using global cloud infrastructure to ensure high service availability.

When data is transferred outside Malaysia, vw2 ensures that:

  • Transfers are made only to countries or organizations that provide an equivalent level of data protection.
  • Appropriate data processing agreements are established with all data processors outside the country.
  • Additional safeguards are implemented where necessary, including encryption of data in transit and at rest.

By using the vw2 platform, you agree to the data transfer as described above, subject to all appropriate protective measures.

11

Changes to This Privacy Policy

Vw2 reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments.

When a material change occurs, we will:

  • Updating the "Last Updated" date at the top of this page.
  • Sending a notice to your registered email address at least 14 days before significant changes take effect.
  • Displaying clear notices within the vw2 app to ensure you are informed of the changes.

Continued use of the vw2 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

12

Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how vw2 handles your personal data, please contact us:

Live Chat (in-app) — 24/7 [email protected]

We are committed to responding to all privacy-related inquiries within 5 business days. For more complex requests such as data deletion or data export, the processing period is up to 30 business days.

For general questions about the platform, you can also refer to the FAQ us, or read Terms and Conditions to fully understand the agreement between you and vw2.

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